Arche PG · Support
Support
Contact us
Email [email protected]. Please include your Player ID (Settings → User ID), your device model and a short description of what happened. Screenshots help. We reply by email.
In the Game, the Support button in Settings (gear icon, top right) opens an email with your Player ID and the app version already filled in.
Account and sign-in
Your progress is saved on our server and tied to the Google, Apple or Steam account you signed in with. To continue on a new device, sign in with the same account. Arche PG needs an internet connection.
Purchases
- If a purchase did not arrive, restart the Game while online. If it is still missing, email us with the order number from your App Store, Google Play or Steam receipt.
- To restore the VIP subscription, open Shop → VIP and tap Restore.
- To cancel VIP, use the subscription settings of your Apple ID or Google Play account. Deleting your game account does not cancel it. VIP bought on Steam is a one-time purchase and does not renew.
- Refunds are handled by the store you paid: Apple at reportaproblem.apple.com, Google Play in your Google Play order history, Steam at help.steampowered.com.
Players and chat
To block or report a player, open Chat, tap the player's avatar, then Block or Report. Our moderators review every report.
Delete your account
Settings → Delete Account. See Delete your account for what is deleted and what is kept.